Betting Rules

These Betting Rules explain the general conditions that apply when you use the betting and gaming services made available by Zoome Casino. They are intended to help players in Australia understand how bets are placed, accepted, settled and reviewed. Please read these rules together with the applicable game rules, Terms and Conditions, Privacy Policy and Responsible Gambling information before playing.

Games You'll Love

Buffalo Clash Megaways

lucky

Dice of Magic

amusnet

Deep Fishing

kagaming

Hot Cash: Hold ‘n’ Link

netgame

Shark Bounty

pgsoft

Lucky Streak 1

endorphina

General betting conditions

By opening an account, accessing a game or placing a bet, you confirm that you have read and understood the rules that apply to the relevant service. These rules may vary depending on the type of game, betting product or promotion. The specific rules displayed on the relevant game or betting page will apply if they provide more detail than these general conditions.

Review contents

You must be legally entitled to use the service in your location and must meet any applicable age requirements. You are responsible for checking that online gambling is permitted for you before using the site. Zoome Casino may restrict access, refuse a bet or suspend an account where required by law, regulation, security procedures or its internal controls.

Your account must be registered in your own name and used only by you. You must provide information that is accurate, complete and current. Account credentials, payment details and access devices should be kept secure. You must not allow another person to use your account, place bets on your behalf or attempt to access another player’s account.

Only one personal account may be used where the applicable account terms require this.
Bets must be placed using funds available in your account or through an approved payment method.
You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
You must not use software, devices or methods intended to manipulate a game, interfere with the service or obtain an unfair advantage.
You must follow any game-specific instructions, minimum or maximum stake information and eligibility requirements shown on the site.

A bet is generally treated as placed when you confirm it through the relevant betting interface and it is recorded by the system. A message, ticket, transaction record or account history may be used as evidence of the bet. Selecting an option or entering a stake does not necessarily mean that a bet has been accepted. You should check the confirmation and your account history before leaving the page.

Placing, accepting and changing bets

Before confirming a bet, check the selection, stake, odds or other applicable terms carefully. Once a bet has been accepted, it will normally be final and cannot be changed or withdrawn unless the relevant game rules or site functionality expressly allow it. Any available cancellation, cash-out or amendment feature is subject to its displayed conditions and may not always be available.

Zoome Casino may decline, limit or suspend a bet before acceptance. A bet may also be subject to review where there is a technical issue, unusual activity, an account restriction, a suspected breach of the rules or a legal requirement. If a bet cannot be accepted, the stake should not be treated as committed unless the account record states otherwise.

Displayed information

Game information, prices, odds, results, countdowns and other details are provided to support your decisions, but may be delayed or affected by technical limitations. You should rely on the confirmation shown after a bet is submitted and on the official result used for settlement. If there is a difference between information displayed in different places, the applicable system record and official settlement information will generally be used, subject to review.

Errors and interrupted transactions

If a clear error occurs in a price, odds value, game description, result, account balance or transaction, the affected activity may be corrected, cancelled or settled using the correct information. This can include an obvious typographical error, a technical malfunction or information that is plainly inconsistent with the relevant market or game. Where appropriate, affected stakes may be returned.

You are responsible for checking your connection, device and account records. A lost connection does not automatically cancel a bet or reverse a completed game. If you are unsure whether a transaction was completed, avoid repeating it until you have checked the account history or obtained clarification through the available support channel.

Review the bet details before confirmation.
Confirm that the transaction appears in your account history.
Keep records of relevant bet references, dates and game information.
Contact support through the available site channel if a transaction appears incorrect.
Do not attempt to exploit a known error or system weakness.

Game outcomes and settlement

Bets are settled according to the rules of the relevant game or betting product and the official result used for that product. The applicable game page may explain how winning combinations, selections, ties, void events, rounds and other outcomes are determined. You should read those details before placing a bet, particularly where a game has special features or different settlement conditions.

Where a bet relates to an event, the result may be determined using an appropriate official source or result provider. Changes made after settlement will not necessarily affect a completed bet unless the applicable rules require a correction. If an event is cancelled, postponed, abandoned or materially changed, the relevant event rules will determine whether the bet is void, carried forward or settled in another way.

For casino-style games, the outcome is determined by the game’s approved randomisation or outcome process. Each game round is separate unless the game rules state otherwise. Previous outcomes do not predict future outcomes. A run of wins or losses does not change the underlying chances of a future round, and no strategy can guarantee a result.

Winnings and returned stakes are normally reflected in the account after settlement and any required checks. A displayed balance may be provisional while a transaction is being processed or reviewed. Zoome Casino may delay access to funds where identity, payment, security, legal or responsible gambling checks are required.

Bets under review

A bet, account or transaction may be reviewed when activity is unusual, a technical problem is identified, information is incomplete or there is a concern about compliance with the applicable rules. During a review, settlement or access to related funds may be temporarily paused. Reviews are intended to protect players and the integrity of the service. You may be asked to provide information or documents that are reasonably required to complete the process.

If you believe a bet has been settled incorrectly, check the relevant game rules and account history first. You can then raise the matter through the support option available on the site. Include the relevant date, game, transaction reference and a clear description of the issue. Do not send sensitive information through an unsecured or unauthorised channel.

Promotions, payments and responsible play

Promotional bets, bonus funds, free plays and other incentives are subject to separate terms. Those terms may include eligibility conditions, qualifying activities, expiry periods, contribution rules, game restrictions, maximum values or withdrawal requirements. If a promotion conflicts with a general rule, the specific promotional terms will normally apply to that promotion. You should read the terms before accepting or using an offer.

Payments must be made through methods approved for your account and must generally be in your own name. A payment may be declined, reversed or held for verification. Withdrawals and refunds are subject to account checks, payment-provider processes, applicable rules and any restrictions shown at the time. You should not use another person’s payment method without proper authorisation.

Gambling should be treated as entertainment, not as a way to earn money or resolve financial difficulties. Set a budget before playing and only use money you can afford to lose. Do not chase losses, borrow money to gamble or increase your stake because you feel you are due a win. Take regular breaks and consider setting personal deposit, spending, loss or time limits where these tools are available.

Keep gambling separate from essential household spending.
Stop playing if gambling is affecting your mood, relationships, work or finances.
Use available account controls, time-outs or self-exclusion options if you need a break.
Seek independent support if you are concerned about your gambling.
Never gamble while impaired or under pressure from another person.

If you believe a rule, settlement or account decision may be incorrect, contact Zoome Casino through the support channel made available on the website. The relevant records, game rules and account information will be considered when reviewing the matter. These Betting Rules may be updated from time to time. The version displayed when you place a bet will generally apply to that bet, subject to any correction required by law or to address an obvious error.