Privacy Policy

This Privacy Policy explains how Zoome Casino may collect, use, store and protect information relating to players and visitors. It is intended to help players in Australia understand what information may be handled when they browse the website, create an account, use gaming services, contact support or interact with marketing communications. We aim to handle personal information fairly, securely and transparently.

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Information we may collect

The information handled by an online casino can vary depending on how a player uses the website and services. Zoome Casino may collect information supplied by a player, information created through account activity and technical information received from a device or browser. We only seek information that is reasonably connected with operating the website, providing services, meeting obligations and supporting a safe gambling environment.

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Account and identity information

Name, date of birth, residential or contact information and other details provided when creating or updating an account.
Login details, account preferences, communication choices and information used to keep an account secure.
Verification documents or information used to confirm identity, age, eligibility and ownership of an account.
Information provided when a player contacts customer support, makes a complaint, asks a question or requests assistance.

Payment and transaction information

We may handle records about deposits, withdrawals, wagers, winnings, bonuses where applicable, account balances and other transactions. Payment providers may process card, bank or other payment details in accordance with their own privacy notices. We may receive confirmation or limited payment information needed to process transactions, prevent misuse, reconcile accounts and respond to payment queries. Full payment details may not be stored by the casino when they are handled directly by an external payment provider.

Device, usage and cookie information

When a player visits or uses the website, we may receive technical information such as an IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, session information and interaction details. We may also use cookies and similar technologies. These can help remember preferences, keep sessions operating, understand website performance, improve security and assess how the website is used.

How and why information is used

Personal information may be used for the purposes described below. The information used will depend on the service involved, the choices a player makes and the requirements that apply to the activity.

To create, operate and maintain a player account, including providing access to available casino services.
To process deposits, withdrawals and other account transactions, and to maintain accurate financial records.
To verify identity, age, account ownership and eligibility before or during the use of services.
To carry out security, anti-fraud, anti-money-laundering and responsible gambling checks where appropriate.
To detect suspicious, unlawful, unauthorised or harmful activity and protect players, the website and service providers.
To provide customer support, investigate complaints, answer requests and communicate about an account or transaction.
To comply with applicable legal, regulatory, tax, court or law-enforcement requirements.
To monitor, test and improve website functionality, reliability, accessibility, products and player experience.
To send service messages, such as security notices, account updates, transaction confirmations and important policy information.
To send promotional communications where permitted and where a player has provided the relevant permission or has another lawful basis to receive them.

We may combine information from different interactions to maintain accurate records, identify risks, understand service performance and provide more consistent support. We do not treat marketing consent as a condition of opening or using an account. Players can change their marketing preferences at any time.

Sharing information

Information may be shared with carefully selected service providers that help operate the website and services. Depending on the activity, these providers may support payment processing, identity verification, fraud prevention, technology hosting, customer support, communications, analytics, security and responsible gambling processes. Information may also be disclosed where necessary to comply with a legal obligation, respond to a valid official request, protect rights and safety, investigate suspected wrongdoing or support a business transfer.

Service providers may handle information in Australia or other countries. Where information is transferred or accessed across borders, reasonable steps are taken to support appropriate security and privacy protections. Players should also review the privacy information of third-party services they choose to use, as those providers may handle information under their own terms.

Cookies, security and retention

Cookies

Cookies are small files or similar technologies placed on a device when a website is visited. Some are needed for core features, including account login, session management, security and transaction processes. Other cookies may help remember preferences, measure performance, understand traffic or support relevant communications. Cookie availability and settings may differ between browsers and devices.

Players can manage or restrict cookies through their browser settings. Blocking or deleting some cookies may affect website features, account access or the way certain services operate. Browser settings may also allow players to delete existing cookies, receive notifications before cookies are used or prevent some categories from being stored.

Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, secure connections, monitoring, authentication processes and internal procedures. No website, online transmission or storage system can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

Retention

Personal information is kept for as long as reasonably needed for the purpose for which it was collected, to provide services, resolve issues, protect the website and meet legal or operational requirements. Some account, identity, transaction and security records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Your privacy rights and choices

Depending on the circumstances and applicable privacy requirements, players may have rights relating to their personal information. These rights can include asking for access to information held about them, requesting correction of inaccurate or incomplete information, asking for deletion of information that is no longer needed, and withdrawing consent to marketing communications.

How to make a request

To exercise a privacy right or ask a question about personal information, contact support@zoomecasino.wtf. Please describe the request clearly and provide enough information for the relevant account or records to be identified. We may need to verify the identity of the requester before providing information or making changes. This helps protect accounts and prevents personal information from being disclosed to the wrong person.

Access: ask for a copy or general explanation of personal information held about you, subject to applicable restrictions.
Correction: tell us which information is inaccurate, incomplete or out of date and provide the proposed correction where possible.
Deletion: ask for personal information to be deleted where it is no longer needed or where deletion is otherwise available under applicable requirements.
Marketing choices: withdraw consent to promotional marketing or update communication preferences. Service and security messages may still be sent where necessary to operate an account.
Privacy questions: ask how information is collected, used, shared or retained.

Some requests may be limited where information must be retained, where disclosure could affect security or fraud prevention, or where another legal requirement applies. If a request cannot be completed in full, we will provide an explanation where permitted.

Updates and contact

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The updated version will be made available on the website, and the revised date or other notice may be shown where appropriate. Players should review this page periodically so they remain informed about how information may be handled.

If a player has a privacy concern, believes information may be inaccurate, or wants to exercise a data right, they should contact support@zoomecasino.wtf. We will consider the request and seek to respond within a reasonable timeframe, subject to identity checks, the nature of the request and any legal restrictions. This Privacy Policy should be read together with the website's other applicable terms, notices and responsible gambling information.