Terms & Conditions

These Terms & Conditions explain the rules that apply to your use of Zoome Casino. Please read them carefully before creating an account, depositing funds or playing any game. By accessing or using the website, you acknowledge that you have read, understood and agreed to these terms. If you do not agree with any part of them, you must not use the website or its services.

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1. General terms

These Terms & Conditions form a binding agreement between you and the operator of Zoome Casino. They apply to the website, related services, games, promotions, account functions and any other features made available through the platform. References to “Zoome Casino”, “we”, “us” or “our” mean the relevant operator of the service. References to “you” or “your” mean the person accessing or using the website.

Review contents

We may update these terms from time to time to reflect changes to the website, applicable requirements, security practices or the way our services operate. The current version will be made available on this page. Changes generally apply from the time they are published, unless a different effective date is stated. You should review the terms regularly. Continuing to use the website after an update means that you accept the revised terms.

You are responsible for ensuring that your use of Zoome Casino is lawful in Australia and in the location from which you access the website. Online gambling rules can vary between Australian states and territories. You must not use the website if online gambling is prohibited or restricted for you under applicable law. Nothing on the website is intended to encourage unlawful activity.

Eligibility and access

You must be at least 18 years old, or older where a higher legal age applies to your location.
You must provide accurate, current and complete information when registering or using the website.
You may only create and use an account for yourself and may not open an account on behalf of another person.
You must not allow another person to access, control or use your account.
You must not use the website if you are subject to a gambling restriction, exclusion or other legal prohibition.
You must not access the website from a location where doing so is unlawful or not permitted.

We may refuse registration, restrict access or close an account where we reasonably believe that eligibility requirements have not been met, information is inaccurate, the account presents a security or compliance concern, or the account is being used contrary to these terms.

2. Accounts, verification and security

Some services may require you to create an account. You are responsible for keeping your login details confidential and for all activity carried out through your account. You should use a strong, unique password, avoid sharing it with anyone and notify us promptly if you believe your account has been accessed without permission.

We may ask you to verify your identity, age, address, payment method, source of funds or other information. Verification may be required before certain account functions can be used, including deposits, withdrawals or continued play. You agree to provide documents and information that are genuine, current, readable and relevant to the request. We may retain and use verification information in accordance with our Privacy Policy and applicable law.

If you do not complete a reasonable verification request, or if the information supplied cannot be verified, we may delay, decline or restrict a transaction or service. We may also suspend or close an account where we identify suspected fraud, money laundering, identity misuse, collusion, manipulation, unlawful activity or a breach of these terms. Where permitted, we may withhold or review funds connected with such activity.

Your responsibilities

Keep your personal and account information accurate and update it when circumstances change.
Use only payment methods that belong to you or that you are authorised to use.
Do not sell, transfer, lend or otherwise make your account available to another person.
Do not attempt to bypass security controls, identity checks, location controls or account restrictions.
Do not use software, devices, scripts or methods intended to interfere with games or the website.
Tell us as soon as possible if you identify an error, unauthorised transaction or suspicious activity.

You may close your account by following the account process or contacting support through the available website channels. Account closure does not remove obligations that arose before closure, including obligations relating to transactions, verification, disputes or responsible gambling.

3. Deposits, withdrawals and games

Available payment methods, processing requirements and transaction conditions may be shown on the website and can change from time to time. You must ensure that the information supplied for a payment is correct. A deposit may be rejected, reversed or placed on hold where the payment cannot be authorised, the method is not supported, the account requires verification or a compliance review is necessary.

You must not deposit money for the purpose of transferring funds to another person or for any activity unrelated to your own lawful use of the account. We may apply reasonable checks before processing a withdrawal. A withdrawal may be returned to an eligible payment method, and additional information may be required before it is completed. Processing times can vary depending on verification, the selected method, financial institutions and circumstances outside our control.

You are responsible for checking transaction details before confirming a deposit or withdrawal. If you believe a transaction is incorrect, duplicated or unauthorised, you should notify us promptly with enough information for it to be investigated. We may correct obvious errors, including game, balance or transaction errors, and may reverse affected entries where permitted.

Game play and promotions

Games are provided for entertainment. Outcomes are determined by the relevant game rules and, where applicable, randomised systems. You accept that no strategy guarantees a win. You should check the information displayed for a game before placing a wager, including the stake, rules and any relevant feature.

Promotions, offers, rewards and bonuses may be subject to separate terms. Those terms may set out eligibility, claim requirements, expiry, wagering conditions, excluded games, maximum values or other limitations. If promotional terms conflict with these terms, the promotional terms will generally apply to that promotion. We may withdraw or amend an offer where permitted, particularly where an error, misuse or suspected abuse has occurred.

You must not abuse a promotion or use multiple accounts, coordinated play, technical methods or other arrangements to obtain an unfair advantage. Where we reasonably determine that an offer has been misused, we may cancel related benefits, remove credited amounts, restrict future participation or take other action allowed under these terms.

Tax and financial responsibility

You are responsible for understanding and meeting any tax, reporting or other financial obligations that may apply to you. You should only gamble with money you can afford to lose and should never use borrowed money, money needed for living expenses or funds belonging to someone else.

4. Responsible gambling, privacy and liability

Gambling should be treated as entertainment, not as a way to earn income or solve financial problems. Set a budget before you play, decide how long you will play and take regular breaks. Do not chase losses, gamble when distressed or increase your stakes to recover money. If gambling is no longer enjoyable or is affecting your finances, relationships, work or wellbeing, stop and seek support from an appropriate Australian gambling-help service.

Tools and account controls may be available to help you manage your gambling. These may include deposit limits, time reminders, breaks, account restrictions or self-exclusion. Requests for restrictions should be made through the available account or support channels. We may ask for information needed to apply a control and may take reasonable steps to prevent further access during an exclusion period. You must not attempt to bypass a restriction by creating or using another account.

Our Privacy Policy explains how personal information may be collected, used, stored and disclosed. By using the website, you acknowledge that information may be processed for account administration, payments, identity and age verification, security, fraud prevention, legal compliance, customer support and service improvement. You should read the Privacy Policy before using the website.

Website availability and acceptable use

We aim to keep the website accurate, secure and available, but uninterrupted access cannot be guaranteed. The website may be unavailable because of maintenance, technical faults, telecommunications issues, third-party services, events outside our reasonable control or other operational reasons. We may change, suspend or remove any feature, game or service without prior notice where appropriate.

You must not copy, reproduce, modify, reverse engineer, distribute or commercially exploit website content unless you have permission or the law allows it. You must not introduce malicious code, interfere with the website, overload systems, scrape information, impersonate another person or use the platform in a way that could damage our systems or other users.

Liability, disputes and governing requirements

To the extent permitted by law, we are not responsible for losses caused by your failure to protect account details, inaccurate information, unsupported devices, interruptions outside our reasonable control, unauthorised access caused by your actions or reliance on information that is incomplete or out of date. Nothing in these terms excludes, restricts or modifies a right or guarantee that cannot lawfully be excluded under Australian consumer law.

If you have a question or complaint, please use the support channels made available on the website and provide relevant details, including the account information and transaction or game information needed to investigate the matter. We will review concerns in a fair and reasonable manner. These terms are intended to operate subject to applicable Australian law and any mandatory rights or requirements that apply to you.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. A failure to enforce a provision immediately does not mean that the provision has been waived. These terms, together with any applicable promotion terms and the Privacy Policy, form the main conditions governing your use of Zoome Casino.