Responsible Gaming

Zoome Casino is committed to promoting safer and more informed gambling. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Before you play, consider whether gambling is suitable for your circumstances, set clear limits and only use money you can afford to lose. If gambling stops being enjoyable or begins to affect your life, take a break and seek support.

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Gamble responsibly

Responsible gambling means making informed choices and keeping control of how often and how much you gamble. There is no guaranteed way to win, and the outcome of a game is not affected by previous wins or losses. A winning result does not mean another win is due, while a losing result does not make a win more likely. Each wager carries risk.

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Only gamble when you are legally permitted to do so and when you are in a suitable state of mind. Do not gamble if you are affected by alcohol, drugs, strong emotions or pressure from other people. Gambling should not interfere with your work, study, relationships, sleep or other responsibilities.

Decide on a budget before you start and do not exceed it.
Set a time limit and take regular breaks from play.
Treat deposits and wagers as entertainment spending, not as an investment.
Never chase losses or increase your stakes to try to recover money.
Do not borrow money, use essential household funds or sell possessions to gamble.
Keep your gambling account private and do not allow other people to use it.
Avoid gambling when you are upset, tired, stressed or under the influence of alcohol or drugs.
Balance gambling with other activities, interests and social time.

It can be useful to keep a personal record of your deposits, wagers, wins, losses and time spent playing. Reviewing this information may help you understand your gambling habits and identify changes early. If your activity is increasing or becoming difficult to control, consider reducing your limits or taking a break.

Tools to help you stay in control

Zoome Casino may provide account features designed to support safer gambling. Depending on the feature available in your account, you may be able to set deposit, wagering, loss or session limits, request a cooling-off period, or close your account for a chosen period or indefinitely. These tools are intended to help you follow a decision made in advance.

Limits

A limit can help you manage the amount of money or time you spend. Choose an amount that fits comfortably within your entertainment budget and set it before gambling. Make sure you understand whether a limit applies to deposits, wagers, losses, a particular product or your account generally. Available settings, timeframes and any changes to limits are subject to the information shown in your account and the applicable terms.

Taking a break

A short break can be useful if you feel distracted, frustrated or tempted to gamble more than planned. During a cooling-off period, do not try to work around the restriction by opening another account or using someone else's account. Use the time to review your gambling, speak with someone you trust and consider whether further support would help.

Self-exclusion and account closure

If you want to stop gambling, you can request account closure or self-exclusion where that option is available. Self-exclusion is a serious decision intended to prevent you from accessing gambling services for the selected period. Do not create a new account or ask another person to place bets for you during self-exclusion. If you believe you may have a gambling problem, consider seeking professional support rather than relying on willpower alone.

Account tools are not a substitute for independent help. If you are concerned about your gambling, use the available controls promptly and contact a recognised Australian gambling support service for confidential information and guidance.

Recognising signs of gambling harm

Gambling harm can affect finances, mental health, physical wellbeing and relationships. It can develop gradually, and a person may not recognise the change immediately. Warning signs can include spending more time or money gambling than intended, feeling unable to stop, or repeatedly trying to win back losses.

You regularly think about gambling or plan your day around it.
You increase the amount or frequency of gambling to achieve the same excitement.
You feel restless, irritable or distressed when trying to cut down.
You hide or minimise your gambling from family, friends or colleagues.
You borrow money, miss payments or use money intended for essentials.
You gamble to escape stress, loneliness, sadness or other difficult feelings.
You return to gambling after deciding to stop or take a break.
Gambling affects your work, study, sleep, health or relationships.
You experience guilt, anxiety, hopelessness or conflict because of gambling.
You ask other people to lend you money or cover gambling-related expenses.

One or more of these signs may indicate that gambling is causing harm. You do not need to wait for the problem to become severe before asking for help. Talk openly with a trusted person, set a break or exclusion, and seek advice from a qualified support service. Support is also available for family members and friends who are affected by someone else's gambling.

Young people and vulnerable people

Gambling services are for adults who meet the applicable legal requirements. Young people must not use a gambling account or access gambling services. Parents and carers should use appropriate device, payment and account controls, and avoid sharing account credentials or payment details. If you believe another person is using your account, secure your account and contact the relevant support channel through the website.

Getting help in Australia

If gambling is affecting you or someone close to you, confidential help is available in Australia. Gambling support services can provide counselling, practical information, financial guidance and referrals. You can contact a recognised service even if you are unsure whether your gambling is a problem. Speaking with a qualified professional early may make it easier to regain control.

You may also wish to speak with your doctor, a mental health professional, a financial counsellor or a trusted family member or friend. Be honest about the amount of time and money involved, including any debts or attempts to hide gambling. A clear picture helps you and your support person decide what assistance may be appropriate.

If you feel at immediate risk of harming yourself or another person, or if you are experiencing a serious mental health emergency, contact emergency services in your location or attend the nearest hospital emergency department. Gambling-related stress can feel overwhelming, but urgent help is available.

Our approach

Zoome Casino aims to provide clear information and practical features that support informed gambling choices. We may ask questions or take steps where required to protect players and meet applicable obligations. This may include checking account information, reviewing activity, applying restrictions or referring you to support information. These measures do not guarantee that gambling will remain risk-free, so personal limits and early action remain important.

If you have questions about responsible gambling features, review the information available in your account and the relevant website terms. Do not provide your password or payment details to anyone claiming to offer gambling support. Keep your account information secure and report suspicious activity through the official channels available on the Zoome Casino website.